Subject: Fwd: Tech Support Candidate - Vishal Srivastava
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 19 Jan 2021 04:17:35 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Jan, 2021, at 12:47, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Vishal Srivastava 
E-mail 	[email-masked] 
Phone Number 	(201306) 7007959733 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Noida sector 76 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
Networking - advance 
Hardware - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	TechMahindra 	Associate technical support 	3 august 2020 	21000 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If such situation occurs then i will try to get into the website using https:// and also it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First we have to on the bluetooth in both the devices and then pair the bluetooth of your phone and speaker. 
What according to you makes you a good candidate for customer service or technical support job? 	To provide the proper satisfaction to the customer with their query and the ability to resolve the problem. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4