Subject: Tech Support Candidate - Priyabrata Dutta
From: Priyabrata Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 06:14:45 -0500

| | Tech Support Test

Name | Priyabrata Dutta
E-mail | [email-masked]
Phone Number | (91) 9832465858
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Siliguri
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Coding

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | nil | nil | nil | nil
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step one: Check the internet connection.
Step two: if the connection is okay then i'll try to login to my internet dash board to check is my subscription is expired or not
Step three: if my internet connection is broken then i'll check for the modem light if the light is not bliking then i'll try to restart the modem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

open control center press Bluetooth icon (please make sure your Bluetooth Speaker is turned on)
it will pop up another window, you will see the device name and click on tht
kaboom you are connected with the device

What according to you makes you a good candidate for customer service or technical support job? | Good knowledge and understanding of the situation
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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