Subject: Fwd: Tech Support Candidate - Harsh Paliwal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 19 Jan 2021 04:11:18 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 10 Jan, 2021, at 15:10, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Harsh Paliwal 
E-mail 	[email-masked] 
Phone Number 	(91) 8088434314 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Dwarka 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Noon.com 	Customer Support Executive 		30000 
Previous Employer 1 	Finxera Inc 	Analyst 		22500 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong. 

Open your browser. In the address bar at the top, type in google.com, then push Enter or Return. 

Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search. 

Make sure search results load properly. 

If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding. 

It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that! 

Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me". 

On the site, type in the website address you're having problems reaching, then then push Enter or Return. 

Look at the result from the site, to determine if the site is down. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to settings 

Tap the Bluetooth option 

Turn on Bluetooth 

A list of available devices will appear. 

If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it. 

On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected! 

What according to you makes you a good candidate for customer service or technical support job? 	Because I have the experience and expertise in the area of customer support that is required in this position." 
On a scale of 1 - 5 please rate your fluency in spoken English 	5