Subject: Fwd: Tech Support Candidate - Sagar Sagar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 19 Jan 2021 04:10:23 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 9 Jan, 2021, at 10:31, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Sagar Sagar 
E-mail 	[email-masked] 
Phone Number 	(84488) 60089 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Faridabad 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Altran 	Software support 	26 . 02. 2021 	23000 
Previous Employer 1 	Aegis 	Customer support 	18. 07. 2018 	16000 
Previous Employer 2 	ELI research 	Application support 	23 . 12. 2018 	
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all I will check my internet connection. 

If that's not the problem them I will close the browser and reload the page again after clearing cache and cookies. 

Will try to switch the browser. 

Restart the computer. 

Will check if anti virus is blocking the site or not. Will disable the anti virus and then try to load the site. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Switch on the Bluetooth of speaker and mobile. 

Will search for Bluetooth device in my phone. 

Will pair the device after authentication. 

What according to you makes you a good candidate for customer service or technical support job? 	Only providing the resolution of any query / issue doesn't make anyone a good executive. According to me anyone who knows how to calm down any irate customer is a good customer support executive. 

On a scale of 1 - 5 please rate your fluency in spoken English 	4