Subject: Fwd: Tech Support Candidate - Jigyasha Sanjay Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 19 Jan 2021 04:07:55 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 11 Jan, 2021, at 14:31, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Jigyasha Sanjay Kumar 
E-mail 	[email-masked] 
Phone Number 	(+91) 9065067365 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Mayur vihar 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Not working 			
Previous Employer 1 	TelePerformnace 	Customer Executive 	12 Dec,2020 	15000 
Previous Employer 2 	Pulsus HeathTech 	Program Coordinator 	17 Dec 2019 	16000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Open a new tab and check to see if you can load another website like google.com or mozilla.org 
If you can open another site, skip down to The problem only happens with certain websites. 
If you can't open another site, continue on to the next step. 

Launch another browser, like Internet Explorer, and try to open the site you were having problems with. 
If the site works in another browser, see The problem only happens in Firefox. 
If the site doesn't work in another browser, check out The problem happens in all web browsers. 

Try clearing Browser cookies and cache 
Do these steps and then reload the website you're having trouble with. 

Click the Library button 57 library icon on your toolbar. (If you don't see it there, click the menu button fx57menu then click Library.) Click History and select Clear Recent History…. 
In the Time Range to clear: drop-down, select Everything. 
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected. 
Click Clear Now. 
If clearing Browser cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Switch on the bluetooth of the mobile and the speaker 

Search the nearest Bluetooth devices in the mobile 

Once the name or brand of the speaker got reflected on the screen, then click on that and pair the devices. 

After that it will work. 
What according to you makes you a good candidate for customer service or technical support job? 	Patience, politeness, good communication skills, and good technical knowledge. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5