Subject: Tech Support Candidate - Rohit Ranjan
From: Rohit Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 06:05:45 -0500

Tech Support
Test

Name

Rohit
Ranjan

E-mail

[email-masked]

Phone Number

(91) 9711911423

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Optical Fiber Network
Operation and Maintenance

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Reliance Jio Infocom Ltd

FTTX ENGINEER

Currently
working

30990

Previous Employer 1

Bharti Airtel Limited

Network
Maintenance Engineer

Feb-2019

19700

Previous Employer 2

Sify Technologies Limited

NOC
ENGINEER

December-2016

11500

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. First
of all I'll check my internet connectivity and physical status of LAN
connection.

2. If I'm connected with internet after that I'll check IP configuration of
system.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open Bluetooth of mobile phone and speaker.

Search nearby devices in mobile.

Select the device which you want to connect.

If device doesn't connect then check weather the Bluetooth device is connected
to another device if yes then disconnect device and then try to connect as
guided.

What according to you makes you a good candidate
for customer service or technical support job?

Who can
guide virtually as live.

Clear about basic.

Can guide flawless.

On a scale of 1 - 5 please rate your
fluency in spoken English

3