Subject: Fwd: Tech Support Candidate - Sunny Richard Simon
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 19 Jan 2021 04:05:24 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 13 Jan, 2021, at 17:07, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Sunny Richard Simon 
E-mail 	[email-masked] 
Phone Number 	(844) 8959763 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	New Delhi Rohini Sector - 18 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Acs Logistics 	Team Leader 	on Notice 	33000 
Previous Employer 1 	Ra tech united Services 	Sr CCE 		
Previous Employer 2 	Intellinet global services 	Sr CCE 		
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Resolution - 
1. DNS error we can add google DNS or we can right click the icon below and start troubleshooting. 
2. Remove the power wire from the router while switched on and wait for 20 seconds as it will refresh the IP . 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. switch on the Bluetooth on the speaker and go into the setting of the mobile phone and look for the Bluetooth option. 
2. In the Bluetooth tab on the phone you will see the list of devices that can be connected. 
3. Look for the speaker name or model no and connect on pair. 
4. Speaker is connected. 
What according to you makes you a good candidate for customer service or technical support job? 	I have more than 6 years of experience in handling and providing the resolution to the customer from the USA, Canada, United Kingdom, Ireland, Australia. And currently, I am working as a team leader in a Canadian logistics company where I am handing clients r providing them, information via email, phone . 
On a scale of 1 - 5 please rate your fluency in spoken English 	4