Subject: Fwd: Tech Support Candidate - Ashish Joshi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 19 Jan 2021 04:01:34 -0700 (MST)

Hi Ma'am, 

PFA 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 13 Jan, 2021, at 20:40, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Ashish Joshi 
E-mail 	[email-masked] 
Phone Number 	(91) 7014422341 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Noida sector 77 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Zee Media corporation limited 	Assistant manager 	still working 	30000 
Previous Employer 1 	Pentagon consultancy 	Desktop support engineer 	May 2017 	28000 
Previous Employer 2 	NA 	NA 	NA 	NA 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Open a new tab and check if another website like google.com or mozilla.org loads or not. 

2. if everything works then we will check cookies or clear cache files 

3. then i will check after changing the dns 

4. will check in another browser as well 

5. sometimes the site server also gets down 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. On bluetooth from both end ( mobile and speaker) 

2. search in bluetooth column in mobile the speaker device name. 

3. It should not be connected with any other mobile or else it wont get connected. 

4. And after this connect the mobile with bluetooth speaker. 
What according to you makes you a good candidate for customer service or technical support job? 	I can deal in a good way and give solution fast and best. I have experience of handling all types of users( domestic and international). 
On a scale of 1 - 5 please rate your fluency in spoken English 	5