Subject: Tech Support Candidate - Gaurab Kathayat
From: Gaurab Kathayat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 05:45:14 -0500

| | Tech Support Test

Name | Gaurab Kathayat
E-mail | [email-masked]
Phone Number | (91) 8077166418
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi Vasant Vihar phase 1
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Japan Travel Bureau | Executive | 15th sept 2020 | 23169
Previous Employer 2 | Easy Tours of India | Operation executive and tour facilator | 27th aug 2019 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will reload the page and if it still won't work than I will  close the browser  would restart it and check the connection.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth speaker first and than turn on the bluetooth of the mobile and will go to the search option and pair new device
What according to you makes you a good candidate for customer service or technical support job? | As I m good listener which is one of the most important skill required to understand what customer is actually looking for
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |