Subject: Re: Content Writer Candidate - Jacob Barretto
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 19 Jan 2021 03:38:00 -0700 (MST)

He will be available after 31st Jan 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 19 Jan, 2021, at 15:01, Deeksha Dadu <[email-masked]> wrote: 

Call for interview 

From: Jacob Barretto < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 13 January 2021 at 7:15 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Content Writer Candidate - Jacob Barretto 

	

	
	
			Content Writer Test 
		
	Name 	Jacob Barretto 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8586088979 
	Where do you currently live (area) 	Faridabad 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Analytics Training Hub 	Intern 	31/01/2021 	8500 
Previous Employer 1 	Accor Hotels 	Outlet Supervisor 	14/06/2020 	45000 
Previous Employer 2 	Marriott International 	Restaurant Captain 	30/09/2018 	30000 
	Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. [ https://blog.hootsuite.com/multilingual-social-media-presence/ | https://blog.hootsuite.com/multilingual-social-media-presence/ ] 2. [ http://veracontent.com/2016/11/22/multilingual-social-media/ | http://veracontent.com/2016/11/22/multilingual-social-media/ ] 	Managing customers on the social media platform requires trained and skilled staff. 
Customers reach out to the brand because they trust the brand and believe in the goodwill of the platform. 
Consumers also do this because they believe that the brand will resolve their queries and issues with precision and professionality whilst sticking to a time frame for all or any revert backs. 

Some vital stats about the Social customer service platform:- 

1. Every month around 1.5 crore messages are sent to businesses on Instagram alone 
2. Out of the majority, 76% are looking for customer service or support 
3. 2/3 rds of the global online shopping crowd messaged an extremely e-commerce platform during the last festival season 
4. Rather than call the business, the majority of the e-commerce consumer would just drop a message 

Customer support increases goodwill:- 

1. Half of the global e-commerce believes that messaging the brand instills a connection with the brand 
2. Majority of them buy from the brand that replies to the messages 
3. 60% of the consumers said that talking to a customer service agent representing the brand helps them trust the brand 
4. Major majority of e-commerce consumer who do not get a reply from the business or brand do not recommend it to a friend 

Tips to make it work:- 

- setup a dedicated social media platform for the consumer 
- Search for conversations relevant to the business 
- Design a social media training module 
- Put up FAQ' with answer's to the most frequently asked questions 
- Look at the bigger picture 
- Try not to say 'NO' 
- Reply to each message 
- Be time-sensitive 
- Employ a ChatBox 
- Choose the right social media platform 
- Public conversations can privately be turned into leads 

	Please share links to blogs written by you 	[ https://analyticstraininghub.com/data-science-projects-2021/ | https://analyticstraininghub.com/data-science-projects-2021/ ] 

[ https://analyticstraininghub.com/essential-excel-skills/ | https://analyticstraininghub.com/essential-excel-skills/ ] 

[ https://analyticstraininghub.com/data-visualization-course/ | https://analyticstraininghub.com/data-visualization-course/ ]