Subject: Tech Support Candidate - priyendra kumar singh
From: priyendra kumar singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 05:35:31 -0500

| | Tech Support Test

Name | priyendra kumar singh
E-mail | [email-masked]
Phone Number | (+91) 9936211310
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kamta, Lucknow, U.P.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Sales and operation

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Viztar International Pvt. Ltd. | Sales & Operation Executive | 16 -03-2020 | 21000
Previous Employer 1 | MBS Booksource Pvt. Ltd | Area Sales Incharge | 31-12-2016 | 17500
Previous Employer 2 | Eastern Book Company | Customer care Executive | 31-08-2015 | 9500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-I will right click on Mouse. In option
category,reload option will show. i will click
on reload option. Reloaded page  will
appear on screen.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly, i will got to my setting and open bluetooth option or Bluetooth icon will show on start bar menue.Bluetooth option will show "Availavle Devices". Open mobile setting for bluetooth option or directly swipe the bottom option in mobile for bluetooth.search the availeble device. when i get my mobile device with name, click on device name. On finding and selection of phone, bluetooth will ask for permission to connect automatic. Click on the box for future bluettoth automatic option. My bluetooth will connect to my phone.

What according to you makes you a good candidate for customer service or technical support job?

To be a good Candidate for Customer service or Technical Support Job-

1- Listen to my cutomer very carefully and
with calm.
2- Politness

3- Problem handling
4- Energetic
5- Offeing customer best service and value.
6- Inform him about new services and featues.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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