Subject: FW: Tech Support Candidate - Amit Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 19 Jan 2021 10:29:06 +0000

Keep aside for English

From: Amit Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 19 January 2021 at 2:53 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Amit Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Amit Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 911414088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Faridabad(Haryana)
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        WNS Global Services     Sr.Associate    24-01-2021      33,000
Previous Employer 1     Lenskart        Cust Exp Specialist     23-08-2018      25,657
Previous Employer 2     Aegis Bpo       Sr. Executive   06-06-2017      23,164
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Check if the internet connection is working or not by opening google.com in the browser.

2.If google web page is loaded then try to search any result and check if we are getting the result or not.

3.If we got the result try and access ndtv.com if it is opening or not and if still not opening ,kindly check if the website is down for the day or there's any error with the website.

4.If still not able to access kindly restart the device and try to access the website and if still not able to access, make a call to your ISP and share the problem with them.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Open the settings and click on the Bluetooth and switch on device bluetooth.

2. Press the pairing button of the speaker.

3. Browse through the available devices list and select your device.

4. After selecting your device press the pairing button and your speaker will be connected.
What according to you makes you a good candidate for customer service or technical support job? I have served international and domestic customers in my long 4.5 years career and in all these years i have learnt what is customer service and how to give my best on every call I answer.
On a scale of 1 - 5 please rate your fluency in spoken English  5