Subject: Content Writer Candidate - Rohit sharma Rohit
From: Rohit sharma Rohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 05:21:56 -0500

| | Content Writer Test

Name | Rohit sharma Rohit
E-mail | [email-masked]
Phone Number | (01) 8383883093
Where do you currently live (area) | New delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Thomson digital | Copy editor | June 2020 | 18200

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Studies have shown that forty second of customers uses social media to precise their issues and that they expect resolution inside hour most. thirty second of customers expect an instantaneous response inside half-hour.

Having these statistics in mind, it’s fully crucial to supply an excellent client service. There ar some ways in which to supply an improved social client service. Let’s get thereto.

Use social listening

To help your customers solve their issues, you have got to remember of any problems they may have. to identify any queries on time, you ought to take a glance at social listening answer. A media observation tool, for instance, we can trackmentions in real time altogether major social media platforms, including, Facebook, Instagram, Twitter, YouTube, Twitch, and TikTok. Moreover, the tool covers blogs, websites, discussion forums, podcasts, and publically offered newsletters. however are you able to use the information collected by a social listening tool in your client service?

For starters, investigate all the mentions regarding your complete, product, or service.
In the dashboard, you'll be able to simply spot negative mentions. Reacting to the them in time can assist you maintain positive name and forestall any crisis from escalating. many purchasers can raise queries on their social media channels. What’s additional, they're going to expect your answer inside minutes.

We can collect all mentions containing your predefined keywords and analyse the results.

What’s additional, the tool can tell you once any new mention seems within the dashboard. period observation can ensure that you simply can continuously be able to react in time.

Please share links to blogs written by you | N/a

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