Subject: Re: Content Writer Candidate - Deepak Sunar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 19 Jan 2021 03:19:47 -0700 (MST)

He will be there tomorrow 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 19 Jan, 2021, at 14:33, Deeksha Dadu <[email-masked]> wrote: 

Call for interview 

From: Deepak Sunar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 14 January 2021 at 2:43 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Content Writer Candidate - Deepak Sunar 

	

	
	
			Content Writer Test 
		
	Name 	Deepak Sunar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9632497379 
	Where do you currently live (area) 	Delhi, Saket 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Zenith Software Pvt Ltd 	Content Writer 	4th July 2020 	
Previous Employer 1 				
Previous Employer 2 				
	Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. [ https://blog.hootsuite.com/multilingual-social-media-presence/ | https://blog.hootsuite.com/multilingual-social-media-presence/ ] 2. [ http://veracontent.com/2016/11/22/multilingual-social-media/ | http://veracontent.com/2016/11/22/multilingual-social-media/ ] 	How to Manage Social Media Customer Service 

Social media being one of the most engaging platforms on the web, as various brands are considering it to achieve various marketing goals, it is paramount that customer satisfaction should be the prime goal for any organization. Here how to extend better customer service. 
Be prompt with your responses: 
One of the biggest setbacks for tons of brands available on various social media platforms is the delay in the response time. This ineffective practice spreads the negative word of mouth, which directly hampers the brand’s face value. So, it is essential to reach out to customers whenever they seek an answer or help. Doing so will make them feel that the brand values its customers. 
Analyze your social media conversation: 
If you are a business using social media, you must likely measure it from time to time. 
Analyzing the social media conversation regularly can help you understand customer experience (positive or negative) with your brand experience and also identify the trends customers are showing interest in. Therefore, measuring your customers and team performance is of prime importance. 
Below are some KPIs and metrics that help to analyze social media customer service conversations. 
Response Time: This metrics helps to analyze and measure the input and effectiveness of your team in handling customer queries. 
Resolved and Pending Conversation: With this, you can know how effectively the queries are resolved by your team 
Net Promoter Score: NPS survey helps you understand how to support service is perceived by your customers. 
Handle Negative comments positively: 
Rather than defending yourself as a brand try to meet negative comments positively. A negative comment on social media is noticed and considered by every single customer as it appears in their feed. 
Always be humorous and quirky when handling an issue on social media. Apologize and share a phone number so that their issue can be resolved quickly. This will create a tremendous impact on the purchasing decision and customer experience. 
Wrapping up: 
We can take the above measures to maintain a firm relationship and presence for brands on social media. Perseverance is the key to success. Do not sound like a salesperson. Try to be interactive and maintain a friendly tone. 

	Please share links to blogs written by you 	Those are confidential which I do not have access to it, but I can share samples.