Subject: Tech Support Candidate - Ashutosh singh
From: Ashutosh singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 05:03:46 -0500

| | Tech Support Test

Name | Ashutosh singh
E-mail | [email-masked]
Phone Number | (91) 9128152861
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector-57
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Mercer | Data Analyst | 27/10/2020 | 15000
Previous Employer 2 | Isource | Data Analyst | 16/02/2020 | 14700

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all I will check it what error it's showing.
2. If no internet shows then we will look on the task bar for the LAN or WIFI icon and if there is any yellow sign showing on the icon then we will right click on it and select the Troubleshoot problems option.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth of the speaker.
2. Turn on the Bluetooth of mobile phone.
3. From mobile phone, we will search for the near Bluetooth devices.
4. After finding the name of the speaker, we will tap on it an it will get connect.

What according to you makes you a good candidate for customer service or technical support job? | In my previous job working as data analyst provided me ideal experiences which I think might be useful for this job. For the last one year I had many conversations and calls with the companies clients for their data records. I was working for two countries which is Australia and Thailand. Apart from this I am very much interested in technical line which will be helpful for my career.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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