Subject: FW: Content Writer Candidate - Jacob Barretto
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 19 Jan 2021 09:31:19 +0000

Call for interview

From: Jacob Barretto <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 13 January 2021 at 7:15 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Content Writer Candidate - Jacob Barretto

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Content Writer Test

Name    Jacob Barretto
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8586088979
Where do you currently live (area)      Faridabad
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Analytics Training Hub  Intern  31/01/2021      8500
Previous Employer 1     Accor Hotels    Outlet Supervisor       14/06/2020      45000
Previous Employer 2     Marriott International  Restaurant Captain      30/09/2018      30000
Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/ Managing customers on the social media platform requires trained and skilled staff.
Customers reach out to the brand because they trust the brand and believe in the goodwill of the platform.
Consumers also do this because they believe that the brand will resolve their queries and issues with precision and professionality whilst sticking to a time frame for all or any revert backs.

Some vital stats about the Social customer service platform:-

1. Every month around 1.5 crore messages are sent to businesses on Instagram alone
2. Out of the majority, 76% are looking for customer service or support
3. 2/3 rds of the global online shopping crowd messaged an extremely e-commerce platform during the last festival season
4. Rather than call the business, the majority of the e-commerce consumer would just drop a message

Customer support increases goodwill:-

1. Half of the global e-commerce believes that messaging the brand instills a connection with the brand
2. Majority of them buy from the brand that replies to the messages
3. 60% of the consumers said that talking to a customer service agent representing the brand helps them trust the brand
4. Major majority of e-commerce consumer who do not get a reply from the business or brand do not recommend it to a friend

Tips to make it work:-

- setup a dedicated social media platform for the consumer
- Search for conversations relevant to the business
- Design a social media training module
- Put up FAQ' with answer's to the most frequently asked questions
- Look at the bigger picture
- Try not to say 'NO'
- Reply to each message
- Be time-sensitive
- Employ a ChatBox
- Choose the right social media platform
- Public conversations can privately be turned into leads
Please share links to blogs written by you      https://analyticstraininghub.com/data-science-projects-2021/

https://analyticstraininghub.com/essential-excel-skills/

https://analyticstraininghub.com/data-visualization-course/