Subject: Tech Support Candidate - Neeraj Kumar
From: Neeraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 04:10:08 -0500

Tech Support
Test

Name

Neeraj
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9541303321

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Rewari Haryana

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Linux
Networking -
basic
Networking - advance
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

Previous Employer 1

Macbee Pvt. Ltd

Network
Engineer

27th oct 2020

25000/-

Previous Employer 2

N/A

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will check type of error. In case of No
Internet Access, I need to check internet connectivity, IP configuration and run
network troubleshooting over preferred network adapter.

In case of server error I will retry to access that particular
website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on Bluetooth  pairing mode (for first
time) by long pressing power button on speaker and verify by led indicator.

After that turn on bluetooth on mobile phone and look for bluetooth speaker name
listed there.

Click on speaker name and go for connect.

What according to
you makes you a good candidate for customer service or technical support
job?

I am good to get and share technical knowledge.

On a
scale of 1 - 5 please rate your fluency in spoken English

4