Subject: Tech Support Candidate - Pankaj Tripathi
From: Pankaj Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 03:33:20 -0500

| | Tech Support Test

Name | Pankaj Tripathi
E-mail | [email-masked]
Phone Number | (+91) 8467985470
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 58
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eldorado technologies | Project coordinator | March 2020 | 22000
Previous Employer 1 | Fortune marketing Pvt Ltd | Project support | December 2018 | 18000
Previous Employer 2 | Gadsec solutions | Technical support | December 2016 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I would like to check the error type, if error is about internet connection then I check internet connectivity and insure that all cables are correctly patched . If problem is not solved then I also checked browser settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First start bluetooth of the phone and turn on speaker . Search the speaker name on your phone then press connect.

What according to you makes you a good candidate for customer service or technical support job?

Good for troubleshooting of problems
Good communication skill

On a scale of 1 - 5 please rate your fluency in spoken English | 1

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