Subject: Tech Support Candidate - Sai krupa anumula
From: Sai krupa anumula <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 03:08:38 -0500

| | Tech Support Test

Name | Sai krupa anumula
E-mail | [email-masked]
Phone Number | (91) 8096838391
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 16, Faridabad.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cognizant Technology Solutions | Senior Process Executive | Jan 13th, 2020 | 23000
Previous Employer 2 | Wipro Limited | Associate | Jan 26th, 2019 | 16000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step: If the error showed is " This site can't be reached" then I will check my internet connectivity, if it's properly configured and connected.

Second step: I will recheck the URL, if its mistake.

Third step: I will resolve based on any of the above error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First Step: I will open Settings and check for Bluetooth and switch it on.

Second Step: I will check the if that particular Bluetooth device is visible in the list.

Third Step: If it's present I will connect directly or using pair code.

Fourth Step: If it's not present I will check if its near to mobile phone and if it's in power on stage or not.

What according to you makes you a good candidate for customer service or technical support job? | According to me resolving customer issues in a decent and polite manner without any further complications makes me a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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