Subject: Tech Support Candidate - Pappu kumar Pappu
From: Pappu kumar Pappu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 02:30:35 -0500

| | Tech Support Test

Name | Pappu kumar Pappu
E-mail | [email-masked]
Phone Number | (91) 9625067859
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Porteck india infoservices | Support executive | 27/09/2019 | 24000
Previous Employer 2 | Net4india limited | Executive-managed&support services | 21/08/2017 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Network issue.
Dns server not found

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to mobile setting and connect to Bluetooth option.
What according to you makes you a good candidate for customer service or technical support job? | We politely intract to customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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