Subject: Tech Support Candidate - Saurabh raj Saurabh
From: Saurabh raj Saurabh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 02:10:44 -0500

| | Tech Support Test

Name | Saurabh raj Saurabh
E-mail | [email-masked]
Phone Number | (91) 7857815546
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vaijama india mart | Web developer | December | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) First i will check my Internet connection whether it's connected or may be there will be router issues.
Or
2) I will refresh the web page sometimes the server didn't respond.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1) Open Bluetooth of the phone
Step 2) Open Speaker
Step 3) Search for the bluetooth device on phone
Step 4) Pair the device by selecting the device on phone

What according to you makes you a good candidate for customer service or technical support job? | How good they have knowledge about the work or how can they handle the situations.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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