Subject: Tech Support Candidate - Shahnawaz Nasir
From: Shahnawaz Nasir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 01:46:30 -0500

Tech Support
Test

Name

Shahnawaz
Nasir

E-mail

[email-masked]

Phone Number

(+91) 8826661789

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Nehru Vihar

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
CSC, Discover

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix Daksh Services India Pvt Ltd

Advisor 2

Working

20000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all I can check my internet connection, second clear cache & cookie from my
device, third try different browser, fourth restart the system. If the issue
still persists, I may contact NDTV help & support page for more information
on the issue.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open the setting of my mobile phone, plug in
the bluetooth speaker to the wall socket, in my mobile go to bluetooth option,
add new device then pair, after pairing check for connected
notification.

What according to you makes you a good candidate
for customer service or technical support job?

Currently
I am working with Concentrix and associated with Amazon where I am a part of
team which is responsible for technical troubleshooting of Amazon Prime accounts
and digital devices since 2018. So, it is a comfortable job for me at
all.

On a scale of 1 - 5 please rate your fluency in spoken
English

3