Subject: Tech Support Candidate - Karamveer singh Kataria
From: Karamveer singh Kataria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 01:18:34 -0500

| | Tech Support Test

Name | Karamveer singh Kataria
E-mail | [email-masked]
Phone Number | (91) 9911580129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Saket Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nutravo Lifecare | Trainer Operation | 7th September 2020 | 33000
Previous Employer 1 | GreenGoshop india Pvt Ltd | Trainer Operation | 30th April 2019 | 30000
Previous Employer 2 | Uday E-commerce Pvt.Ltd | QA/Trainer | 10th October 2018 | 27000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step-1: Refreshing the page in order to make browsing smooth.
Step-2: Make sure internet connectivity/Availibility
Step-3: Make sure that domain are grametical/Spelling correct

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step-1 Switch on the bluetooth device and the mobile phone icons.
Step-2 Search the device.
Step-3 Devices identification and connect
Step-4 And your bluetooth device ready to use.

What according to you makes you a good candidate for customer service or technical support job?

1- Good listeners along with excellent communicator.
2- Well versed with all the necessary process comlpiances in order to deals with the prospect in a professional manner.
3- Understanding the concerned and provide provens customer support in order to allow the deals to be closed.
4- And approach would like L.A.E.R which stand for
L-Listening
S-Aknowledgement
E-Eplore
R-Respond.... etc

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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