Subject: Tech Support Candidate - Rohit Jha
From: Rohit Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 01:18:11 -0500

| | Tech Support Test

Name | Rohit Jha
E-mail | [email-masked]
Phone Number | (91) 9999055671
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida Sec16
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Star Catalyst | Project Engineer | | 25000
Previous Employer 1 | Velan IT solution | Project Engineer | 1june | 22000
Previous Employer 2 | Aditya info tech | RND Engineer | 18sept 2018 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Reset that device
2.check your internet connection
3.Make sure this site is close only your device or other facing same issue.
4 check there GPMC.msc is not enable your system.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings Tap the Bluetooth option is on at list of available devices will appear if your speaker press the button on your speaker that make it Bluetooth symbol is on
What according to you makes you a good candidate for customer service or technical support job? | To provide support till issue will not resloved
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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