Subject: Tech Support Candidate - Amar Chand
From: Amar Chand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 01:17:33 -0500

| | Tech Support Test

Name | Amar Chand
E-mail | [email-masked]
Phone Number | (91) 9023930856
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ahmedabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Honda motorcycle and scooter Pvt Ltd | Supervisor | Present | 22400
Previous Employer 1 | Pioneer Toyota | L1 | 30/08/16 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Open a new tab and check to see if you can load another website like google.com or mozilla.org. If can't open another site, continue on to the next step Click the Library button menu icon on your toolbar.select both Cookies and Cache. Make sure other items you want to keep are not selected.and click on clear option.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the settings application and salect bluetooth. Ensure bluetooth function is on. Click scroll down to available bluetooth devices.  When the speaker appear on select device name tap to connect. It takes a few seconds for two devices pairing
What according to you makes you a good candidate for customer service or technical support job? | My goal of technical support is to provide help and advice to customers about products. And must understand how to applicants go about solving customer issues because it's crucial to customer retention and business success
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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