Subject: Tech Support Candidate - mahashu tiwari
From: mahashu tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 01:00:43 -0500

| | Tech Support Test

Name | mahashu tiwari
E-mail | [email-masked]
Phone Number | (0) 8219894837
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AML logistics | Sr. Executive | 29/01/2021 | 28,000
Previous Employer 1 | Hema Engineering industries LTD, Hosur | Executive | 26/08/2020 | 20,600
Previous Employer 2 | Hema Engineering industries LTD, Nalagarh | Executive | 07/10/2018 | 16,400

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1. First i will try to open other websites if the other websites are opening then may me the problem is with the website or the website is blocked by the administrator through firewall.

Step2. If i am not able to open any websites then i will check my internet, may be the wi-fi or Lan is not connected to my pc if they are already connected i will disconnect and will connect again and if the problem is still not resolved then i will move to further steps.

Step 3. If my pc is based on manual ip address then i will try to ping my ip through cmd by ping 192.168.10.196 -t. If the ip is getting ping then the problem is with internet if not then may be the router or switch are having some issues like power or loose connection.

Step 4: After that i will check my router or my switch if both are working fine and don't having any kind of issues as per above steps then i will contact to my internet service provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - If you are connecting your speaker for the first time to your mobile then first pairing between the both device is required. If you are already connected both device to each other in past then move to next step.

Step 2 - first switch on your Bluetooth speaker then go through setting options in your mobile phone then you will get there Bluetooth option, Click on it and then switch on your Bluetooth then some devices will show in paired devices then click on your desired Bluetooth device and connect it and if the devices are connecting with each other for the first time then let them pair to each other.

What according to you makes you a good candidate for customer service or technical support job? | I am suitable for technical support job because previously I worked in organizations where i have to resolve user queries related to desktop, Networking, Printers, Mobiles, Emails, Video conferencing, ERP and lots of other things.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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