Subject: Tech Support Candidate - Ankit Mishra
From: Ankit Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 00:09:55 -0500

| | Tech Support Test

Name | Ankit Mishra
E-mail | [email-masked]
Phone Number | (05342) 8009806175
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 22
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Ecrm

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Aegis Essar | CSA | 16 August 2017 | 14000
Previous Employer 2 | Tech Mahindra | CCE | Sept 2013 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

So as per case most probably this kind of issue's may happen with particular websites like www.ndtv.com(According to the problem)

Here we can do some initial troubleshooting in order to fix the problem.

Here are some trouble shooting steps

1-Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

2-Open your browser. In the address bar at the top, type in , then push Enter or Return.

3-If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding

4-Check if the Website is Down for Everybody or Just Me

5-If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on Bluetooth in your mobile phone
then Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable.

By these steps your mobile phone will get easily connected to your Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

I belive in great customer service.

In my opinion the customer representative must be empathize his customer with his problem solving skills.

A customer service representative must be calm and ready to serve his customers 24.7

As as candidate I can assure you that I have all the essential skills what are the required for great customer service.

I already worked as customer support Associate so I am very friendly with the atmosphere and requirements of the Job.

I am quick and good learner and because of this quality I can learn and understand any thing with in very short period of time.

As we know if you have good product knowledge only then  you can serve your customers regularly and effectively.

By nature I am very helping person and I really enjoy to help another's. It give me inner satisfaction when I help some one.

So serving customers for me is more than a job.
That's why I started my career in this field.

Serving customers is thing which I like most and I will do it with great passion and utmost care and caution.

So I think I wiil be right choice for the role.
Because of my previous experience in the field and skills and great intrest in the customer service I can do justice with roll and responsibilities offered by Company.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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