Subject: Tech Support Candidate - anjun kaur
From: anjun kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 23:48:56 -0500

| | Tech Support Test

Name | anjun kaur
E-mail | [email-masked]
Phone Number | (011) 7669991029
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | International shoes and sports | manager | march 2020 | 600000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Try the internet connection if its working properly
2) try other webbrowser in order to check whether the problem is with the website or something else
3) try some other electronic device in order to crosscheck whether the website is working or not.
4) then ask for technical help if required and if the problem is with the computer or network

Please list the steps to connect a Bluetooth speaker to your mobile phone. | in the " setting " there is an option for bluetooth which needs to be kept on in order to use bluetooth or connect with any other device
What according to you makes you a good candidate for customer service or technical support job? | understanding a customers pain , the problem he/she is facing and thus proving relevant solution to that problem in a time effective manner
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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