Subject: Tech Support Candidate - Akshay Kumar Singh
From: Akshay Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 23:22:51 -0500

| | Tech Support Test

Name | Akshay Kumar Singh
E-mail | [email-masked]
Phone Number | (91) 8814030874
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Fraud Analyst | Oct 29 2020 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First step will be recheck website address. I will check if there is any spelling mistakes. Then i will check whether my computer is connected to internet or not. I will also check that internet connection is working properly or not. Even after checking these settings if I will be unable to open website then I will check if site is blocked by my internet provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on (charged) Bluetooth speaker and activate paring mode.
Turn on Bluetooth of  mobile phone and search for new devices which can be paired.
Find the name of Bluetooth speaker in list.
Pair with that speaker with 'connect' options.
(Provide paring password if required)

What according to you makes you a good candidate for customer service or technical support job? | Tendency to be friendly, approachable, and easy to get along with.Excellent interpersonal skill, analytical skill, and problem solving skill. Profitably, good in team work, sharing ideas, and interacting with customers and clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |