Subject: Tech Support Candidate - Jyoti Upadhyay
From: Jyoti Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 23:11:26 -0500

| | Tech Support Test

Name | Jyoti Upadhyay
E-mail | [email-masked]
Phone Number | (122001) 8130389665
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MSIL | QA Engineer | October 2019 | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will double check it because May be it’s happen because of traffic on the Internet after that if it doesn’t work then I will wait for few minutes and then try again .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i have to on Bluetooth option from My mobile phone and I will do same With the speaker as well. After that I will connect the Bluetooth name of the Speaker from my phone ,once it will show connected then we can use Speaker for further Purpose.
What according to you makes you a good candidate for customer service or technical support job? | According to me as a good customer service job candidate should have proper knowledge of the product or services that with the company deal.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |