Subject: Tech Support Candidate - Venkatesh thirugnanasambandam
From: Venkatesh thirugnanasambandam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 22:50:27 -0500

| | Tech Support Test

Name | Venkatesh thirugnanasambandam
E-mail | [email-masked]
Phone Number | (91) 814417176
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | tamil nadu
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | same edge | senior customer support | dec 2020 | 25000
Previous Employer 1 | teleperformance | associate | feb 2020 | 26000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

check the internet connection
chech the settings in browser to verify the pop up enabled or not because its ndtv website might be some adds and off the adblocker too
try to reload it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

enable bluetooth in mobile and swith on the speaker
search the available device in mobile bluetooth settings and pair it

What according to you makes you a good candidate for customer service or technical support job? | have around four years of work experience in customer support and listen customer query properly and communicate properly and make probing to get some more details
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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