Subject: Tech Support Candidate - NEERAJ NEERAJ
From: NEERAJ NEERAJ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 20:28:08 -0500

| | Tech Support Test

Name | NEERAJ NEERAJ
E-mail | [email-masked]
Phone Number | (+91) 7408833955
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sec 22 near udyog vihar Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Redical minds Technologies pvt ltd | CSA | 050112020 | 17000
Previous Employer 2 | Home credit india finance pvt ltd | CSA | 09012017 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart My Device Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web pag,  Make Sure the Internet Connection Works Chrome browser with address entered and highlighted.
Make sure you're able to load Google.com, Check if the Website is Down for Everybody or Just Me,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Switch on bluetooth speaker.
Step 2: On bluetooth in phone and check correct device visible for connect.
Step:3 Click on visible correct Bluetooth speaker in phone.
Step:4 Speaker will ask to pair from phone , you have to allow it.
Step: Now you use speaker.

What according to you makes you a good candidate for customer service or technical support job? | customer service or technical support job, first we have to understand exact problem or query then we have answer. This makes good customer or technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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