Subject: Tech Support Candidate - Nitesh kumar Nitesh
From: Nitesh kumar Nitesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 16:49:31 -0500

| | Tech Support Test

Name | Nitesh kumar Nitesh
E-mail | [email-masked]
Phone Number | (+91) 8109563228
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Jahangitpuri
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Continuum global solui | Senior transaction processor | | 25
Previous Employer 1 | Teleperformance pvt ltd | Technical support executive | 30 dec | 18
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly we need to check this website on the other internet browser like firefox, explorer chrome etc. If the problem occur again that means there is something wrong with the particular website so in that case we need go with proxy setting, clear the cache of this website as well as above mentioned browser this is the first step. The second one is we need open this website on different O. S like Mac, windows, linux as well as different on different system. Finally if the problem will occur that means there is some problem on the particular website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) open Bluetooth terminal in both device
2) search the name of speaker in your mob phone
3) finally click on the name of speaker it will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I am carrying and experience of 3 years as a technical support executive and I am having very deeply knowledge in system troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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