Subject: Tech Support Candidate - Feroz Sheikh
From: Feroz Sheikh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 16:27:12 -0500

| | Tech Support Test

Name | Feroz Sheikh
E-mail | [email-masked]
Phone Number | (011) 9953111798
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Malviya Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
VoIP
VPN, Watchguard

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CNI Consultant | Network Support Engineer | Present | 45000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Make sure internet is working
Checkout on another browser
Firewall block if using any Security device
Ping ndtv.com
Flush DNS
At the end add url in HOST file.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Bluetooth should be turn on on both side
Make sure discoverable
Add Bluetooth device
Paired it after confirming OT Code.

What according to you makes you a good candidate for customer service or technical support job? | Empathy, Focus, Linear and logical troubleshooting and never give up.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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