Subject: Tech Support Candidate - Ajit Singh
From: Ajit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 15:50:05 -0500

| | Tech Support Test

Name | Ajit Singh
E-mail | [email-masked]
Phone Number | (95829) 26962
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida 53
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Sr. C. Exe. | | 34000
Previous Employer 1 | Ubuy.com | C.S.E | 2017 | 22000
Previous Employer 2 | Teleperfomance | T.S.E | 2016 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I am trying to open a website and getting error then 1st step would be to check the website name I am trying to search, if the name is correctly inserted then 2nd steps would be check internet connection. If the internet is working fine then next step would be to check if there are temp. files stored in system or not, if yes then we would have to clear them at the same time. Than after we would have to check for cookies and cache and have to clear it from the browser if there are any then we would have to try it again in same or by re-opening the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Settings>connected devices>Bluetooth>turn/off

What according to you makes you a good candidate for customer service or technical support job?

My experience and the understanding which I build up during my overall Carrier.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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