Subject: Tech Support Candidate - Vishal Chauhan
From: Vishal Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 15:19:06 -0500

| | Tech Support Test

Name | Vishal Chauhan
E-mail | [email-masked]
Phone Number | (+91) 9870665123
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 66
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Velocis Systems Pvt. Ltd | Helpdesk Executive | 14-03-2020 | 15K
Previous Employer 2 | Tech Mahindra | Associate- Customer Support | 29-01-2018 | 10.5K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are some steps which i will follow as per the situation.

1- I will check the internet connection.
2- I will check other web sites are working or not. As this can be the issue with the particular web site.
3- I will check if this is a browser issue by clearing cache and cookies.
4- I will check the ping of the website in CMD.
5- I will check the firewall if it is blocking the website.
6- I will check the URL again. If there is any mistake or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There are few steps to connect a Bluetooth speaker to your mobile phone.

1- Firstly we'll turn on the Bluetooth of the speaker and mobile phone.
2- We will search the speaker Bluetooth in mobile phone's Bluetooth section.
3- Then we will pair the Bluetooth device and connect both the device to use.

What according to you makes you a good candidate for customer service or technical support job? | My previous experience in customer support gives me more confidence for further challenges. As I have seen so many critical circumstances and I had never fallen back while facing those situations. I know the priority and severity of the case. I have will to resolve the customer queries as per the SLA.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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