Subject: Tech Support Candidate - Vinny Juneja
From: Vinny Juneja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 15:13:33 -0500

| | Tech Support Test

Name | Vinny Juneja
E-mail | [email-masked]
Phone Number | (91) 7838575724
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka-Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Wipro | Service Speclist | 2015 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Need to check what kind of the the error ?
first need to check my internet connection
If internet is fine then clear the cache and close and open the browser again
If still page is not working , then need to check error code displaying on the screen
Mostly sometime 401 or 403 error we can see , that may be because of auth or server error . Need to contact service provider

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on  Bluetooth speaker
On you mobile phone Bluetooth
Go to  mobile phone settings
Bluetooth --> connect / pair respective Bluetooth speaker name

What according to you makes you a good candidate for customer service or technical support job? | Always update to customer either via phone or email
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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