Subject: Tech Support Candidate - Gyaneshwar choudhary Gyaneshwar
From: Gyaneshwar choudhary Gyaneshwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 14:06:35 -0500

| | Tech Support Test

Name | Gyaneshwar choudhary Gyaneshwar
E-mail | [email-masked]
Phone Number | (96539) 44309
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Safari industries India ltd | Marketing analyst | Working | 29000
Previous Employer 1 | Bridge group solutions | Management traniee | Internship | 5000
Previous Employer 2 | Decathlon | Customer relationships traniee | Internship | 6000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website.
Make Sure The Website URL Is Correct.
Launch another browser, like Internet Explorer.
Try clearing Firefox's cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Having technical and past experience in customer complaint handling.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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