Subject: Tech Support Candidate - RADHESHYAM MISHRA
From: RADHESHYAM MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 13:23:11 -0500

| | Tech Support Test

Name | RADHESHYAM MISHRA
E-mail | [email-masked]
Phone Number | (79053) 19715
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | THE PALM VALLEY,  TOWER NO - 05, BEHIND STELLAR JEEVAN, GREATER NOIDA WEST, 201306
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | CONNEQT BUSINESS SOLUTIONS LIMITED | CCA | 04.11.19 | 15000
Previous Employer 2 | NUTEK INDIA PVT LIMITED | ENGINEER | 28.05.17 | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart My Device ( Before you restart or shut down your device, make sure to save all necessary work to prevent data loss. )

2. After rebooting, check if you are still having the same problem again. Many times, this is all that's needed to fix issues you may have.

3. Make Sure the Internet Connection Works.

4. Make sure search results load properly.

5. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

6. Check if the Website is Down for Everybody or Just Me.

7. If the result says that "It's not just you!", that means the site is down for everyone.

8. If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.

9.  Is the website down for everybody?
A- Yes , Then try again later
B- No ,  Then  try another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Settings app in Android phone.

2. Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.

3. Select Bluetooth to view the options.

4. Select Pair new device to place the Bluetooth device in pairing mode.

5. Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.
Note -  Make sure the Bluetooth speaker is in pairing mode during this time.

6. Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

1. Leadership.

2. Teamwork.

3. Communication and Interpersonal Skills.

4. Analytical Skills.

5.Maturity and a Professional Attitude.

6. Adaptability and Flexibility.

7. Good Personality.

8. Related Work Experience.

9. Problem Solving Skill.

10. Empathy.

11. Ability to Use Positive Language.

12. Clear Communication Skills.

13. Self-Control.

14.Taking Responsibility.

15. Patience.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |