Subject: Tech Support Candidate - Mohd Yasar Khalid Ansari
From: Mohd Yasar Khalid Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 13:16:18 -0500

| | Tech Support Test

Name | Mohd Yasar Khalid Ansari
E-mail | [email-masked]
Phone Number | (91) 9307806792
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Logicladder Technologies | Operations Engineer | | 23685
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we shall check wether we are writing the correct URL or not. If its okay, we shall be checking if internet is working fine. We can do this by Using ping checkers. It shall work now. If still problem persists, we shall be clearing browsing cache and cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on Bluetooth device.
2. Open Bluetooth in phone by tapping on Bluetooth option.
3. Search Bluetooth devices.
4.After Bluetooth device is found, pair it with mobile phone and there we go .

What according to you makes you a good candidate for customer service or technical support job? | Apart from having experience in technical support for more than 2 years with government as well as private organisations , I am a good listener which helps in identifying the root cause of the problem and hence reduces time for solving any query thus reaching high efficiency.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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