Subject: Tech Support Candidate - Ankit Kumar
From: Ankit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 13:03:54 -0500

| | Tech Support Test

Name | Ankit Kumar
E-mail | [email-masked]
Phone Number | (91) 9999818606
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Cube Room | BDM | |
Previous Employer 2 | BSS | BA | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the typo error of the URL
2. Read carefully about the error, often it explains why we are getting an error, possible causes:
a. Typo Error (typing mistake in URL/ incorrect URL)
b. Website Server Not Reachable / Website is down
c. Internet not connected
d. The firewall blocked the site
e. Any other hardware related problem

4. According to the error described or error code, proceed with its troubleshooting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth Speaker
2. Switch on the Mobile Bluetooth option
3. If it is required to click a couple of buttons to go to the Bluetooth option in your speaker, click on that.
4. After that, search for the name of the Bluetooth device on your phone (it should be visible)
5. Click on Pairing

What according to you makes you a good candidate for customer service or technical support job?

1. Detail Oriented
2. Empathy
3. Interpersonal Skills
4. Patience

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |