Subject: Tech Support Candidate - Rohit Panwar
From: Rohit Panwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 12:37:18 -0500

| | Tech Support Test

Name | Rohit Panwar
E-mail | [email-masked]
Phone Number | (91) 8527474665
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Amazon Development Center India | Customer Care Executive | 04/01/2021 | 16500
Previous Employer 2 | Quess Corporation | Desktop Support Engineer | 02/05/2020 | 16878

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.) I will make Sure the Internet Connection Works

Open your browser. In the address bar at the top, type in www.google.co.in, then push Enter or Return,

Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.

if the google is loading properly then It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that! like www.downforeveryoneorjustme.com

if the website is down then we should wait and if the website is up and not loading then I will try to try to re-start my system.

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

if the problem is still there I will look into the proxy settings of the system or firewall and under blocked website to resolve the issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.) Go to phone's settings.
2.) Tap the Bluetooth option.
3.) Turn on Bluetooth.
4.) A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it or power button.
5.) On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.

Agreeableness: Tendency to be friendly, approachable, and easy to get along with.

Stability: Degree to which one reacts positively to negative or stressful situations.

Openness:  Willingness to try new ways of doing things.

Resolve: Willingness to work for the intrinsic benefit of work and experience.

Reliability: Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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