Subject: Tech Support Candidate - Ankur Ahalawat
From: Ankur Ahalawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 12:34:09 -0500

| | Tech Support Test

Name | Ankur Ahalawat
E-mail | [email-masked]
Phone Number | (91) 9667450467
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | One Assist | Mis Executive | 4 January 2021 | 17000
Previous Employer 1 | Unicel | Coordinator | December 2019 | 25000
Previous Employer 2 | Reecomps | Coordinator | September 2019 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

2 Make Sure the Internet Connection Works

3 Make sure search results load properly.

4 If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Settings app.
Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job?

Enthusiasm. ...
Communication skills. ...
Customer Empathy / Compassion. ...
Patience. ...
Stress Management. ...
Flexibility. ...
Charisma. ...
Company knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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