Subject: Tech Support Candidate - Nitin kumar
From: Nitin kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 12:15:45 -0500

| | Tech Support Test

Name | Nitin kumar
E-mail | [email-masked]
Phone Number | (88263) 64603
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 22 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I energizer | Senior executive customer SERVICE | Present | 21200
Previous Employer 1 | I energizer | Senior executive customer service | 26 April 2020 | 24700
Previous Employer 2 | Tlc relationship management puts ltd | Sales associate | 5 sep 2019 | 22200

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First open Google Chrome after that in search bar type ndtc.com after that you will get the list of searched results click on ndtv.com or in address bar you can type http:/www.ndtv.com /.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect the blue tooth speaker first

Open the Bluetooth from settings  after that find the devices near you and par with the one which you want to connect.

What according to you makes you a good candidate for customer service or technical support job? | When we are in conversation with customer we need to understand the temprament and mindset of customer by the way he speaks or provide you information so that we can serve him in effective way .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |