Subject: Tech Support Candidate - Pooja Gupta
From: Pooja Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 12:07:06 -0500

| | Tech Support Test

Name | Pooja Gupta
E-mail | [email-masked]
Phone Number | (91) 8368778578
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Allahabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Senior analyst | |
Previous Employer 2 | Aegis | Telecaller | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the internet connection first also would check for the error appearing on the webpage.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth in both the devices
Pair the devices with each other
Done

What according to you makes you a good candidate for customer service or technical support job?

I’m a good listener
I can provide quick resolution according to our policy etc

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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