Subject: Tech Support Candidate - Neha Singh
From: Neha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 11:34:16 -0500

| | Tech Support Test

Name | Neha Singh
E-mail | [email-masked]
Phone Number | (91) 8218846943
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | SChand | | Dec 2020 | 18000
Previous Employer 2 | Zones | | Oct 2017 | 35000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we need to check whether the URL of the site is correctly entered or not.
If Yes, then we need to check the blocked section whether the link is put in the list or not.
Else we can try to open the correct link in another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put the Bluetooth Speaker ON
2. Go to mobile settings
3. Go to Bluetooth option and select add new device
4. Let the mobile detect your device
5. Now pair it
6. Play music or anything on your mobile and test the connection

What according to you makes you a good candidate for customer service or technical support job? | The experience of handling customers for more than 6 years.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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