Subject: Tech Support Candidate - Naushad Ali
From: Naushad Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 11:24:41 -0500

| | Tech Support Test

Name | Naushad Ali
E-mail | [email-masked]
Phone Number | (91) 9122641609
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kalindikunj, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Securtrix global pvt Ltd | Territory Sales Manager | Working | 32000
Previous Employer 1 | DU Telecom, Dubai | SME Sales Executive | Mar 2020 | 62000
Previous Employer 2 | Bharti Airtel | Territory Sales Manager | Dec 2018 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Read the carefully error messages then follow the instructions if problem is still persist. Then try other methods like restart the computer,  open page on another browser, checking malware, close other tabs , extensions & application.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly on the bluetooth speaker then go to the mobile & switch on the bluetooth button then below indicates the  bluetooth speaker name click on the name if this one is asking for password then put the password & connect.
What according to you makes you a good candidate for customer service or technical support job? | According to me customer service can be achieved by good quality of products & services. Listen your customers carefully, know your customer needs what he wants to say/take then according to the customer needs we should represent our plan provide services to him.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |