Subject: Tech Support Candidate - supriya Singh
From: supriya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 11:20:05 -0500

| | Tech Support Test

Name | supriya Singh
E-mail | [email-masked]
Phone Number | (91) 9582197407
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | System engineer | Not yet | 35
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | the basic steps that can be taken are, clear the cookies and cache. Try opening some other website in a new tab to check whether internet is working properly. launch another browser and try to open the website there...
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on bluetooth of both the devices and go to phone's bluetooth and pair the device with that of speaker and then connect.
What according to you makes you a good candidate for customer service or technical support job? | According to me, once you receive an incident or query notify the customer first by updating the request that you ar working on that so that the customer at least knows that there issue is being looked upon and then work with the customer for taking all the required details and their queries and then provide them a probable time to get back to them after troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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