Subject: Tech Support Candidate - Kumar Abhishek
From: Kumar Abhishek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 11:05:43 -0500

| | Tech Support Test

Name | Kumar Abhishek
E-mail | [email-masked]
Phone Number | (91) 9771994492
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | SKODA | BHOOMI CARS PVT.LTD. | SENIOR SERVICE ADVISOR | 20 MARCH 2020 | 25,000
Previous Employer 2 | MFCSL |Maa Sudha Automotivs | SENIOR SERVICE ADVISOR | 31 DEC 2017 | 18,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Refresh the Page .
2- will check the internet/Router connectivity.
3- Will check the cache and Cookies.
4- will delete the cache and cookies.
5.And again open the URL section .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Will start the bluetooth device.
2- Will start the bluetooh searching mode of the phone.
3- Will click on the name of the device and then pair it with the speaker.
4 - A confirmation sound will come- device is  succesfully pairing .

What according to you makes you a good candidate for customer service or technical support job?

1.Greet the customer very well.
2.Active Listening.
3Analysis of Technical Issues.
4.Having good communication skills.
5.Know what exactly they are demanding.
6.Know about what product i am selling to them.
7.Expertise in customer convincing abilities.
8.Compliment the customer with the product i am selling to them.
9.End the conversation with the customer  valuable feedback.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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