Subject: Tech Support Candidate - Kirti Goel
From: Kirti Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 10:59:08 -0500

| | Tech Support Test

Name | Kirti Goel
E-mail | [email-masked]
Phone Number | (91) 9873807504
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | North Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Blemacion Technologies | Technical Support executive | 4th October 2020 | 37000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device
Many basic problems can be solved simply by restarting your device. This clears caches and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

2. Make Sure the Internet Connection Works
a) Open your browser. In the address bar at the top, type in google.com, then push Enter or Return.

b.)Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.

c.) Make sure search results load properly.

d.)If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
How to Fix My Internet Connection
Learn how to troubleshoot Internet connectivity issues for any device(s) you have that are struggling to access the Internet.
o My Internet Doesn't Work

3 Check if the Website is Down for Everybody or Just Me
It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!
1. Open your preferred browser, and visit a website checker page, such as "Down for Everyone or Just Me".
o Down for Everyone or Just Me (External)
2. On the site, type in the website address you're having problems reaching, then then push Enter or Return.
3. Look at the result from the site, to determine if the site is down.
Site down if the result says that "It's not just you!” that means the site is down for everyone. Site up if the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Pair a Bluetooth accessory.
Step 2: Connect
- Swipe down from the top of the screen.
- Make sure Bluetooth is turned on.
- Touch and hold Bluetooth.
- In the list of paired devices, tap a paired but unconnected device.
- When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | I’m definitely a people person! I love talking to people from different backgrounds, finding out about their lives, and helping them find solutions to their problems. I was voted Most Outgoing at my last job and small talk is one of my talents.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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